Terms and Conditions of Membership
The following Terms and Conditions constitute the Membership Agreement (“the Agreement”) between Rocket UK Ltd, trading as The Rocket Marketing Group (“We or Us”) and the person whose name appears on the Welcome Letter (“You”). You are urged to read these Terms and Conditions of Membership carefully and to communicate any questions that You may have to our Customer Support Team on 03448 808 900.
Subject Access Request
You have the right to request a SAR, a copy of the personal data that we hold about you. You may also add, amend or delete information as appropriate. You may make an SAR by writing to My Ideal Rewards, The Rocket Marketing Group, P.O. Box 5141, Brighton, BN50 9SZ with two forms of ID.
As a Member of My Ideal Rewards, You are entitled to discounts and/or other benefits on products and services offered by participating providers (“Benefits”) as explained in the Membership Guide.
Telephone Sales you are agreeing to an initial free 21 day Preview Membership. Your Annual Membership will commence after the Preview Membership has ended. You have been charged a non-refundable postage charge for this Preview Membership of £2.99. This was notified to You when You agreed to take the Preview Membership and is confirmed in your Welcome Letter. Unless You notify Us that you do not wish to become a Club Member of My Ideal Rewards within the 21 day Preview period by writing to us or calling our Customer Support Team on 03448 808 900 (please see 'Cancellation of Membership' below), your Club Membership will be automatically extended for a further 12 months at a recurring transaction fee of £79.99. If We are unable to bill your specified billing source, You agree to provide an alternative billing source or pay Us by cheque.
Website Sales are charged a Club Membership fee, as well as a non-refundable postage charge of £2.99 when registering online. This is charged via a secure payment gateway and your payment card details are not stored. Website Sales have a full 21 day refund period (please see ‘Cancellation of Membership’ below).
We will send You a letter reminding You of your Membership renewal 21 days prior to your Annual renewal date, explaining the renewal procedure and Renewal Membership cost. Unless You notify Us that You wish to terminate your Membership before your Renewal Membership is due to renew, the renewal payment will be automatically charged to your original billing source. If We are unable to bill your specified billing source, You agree to provide an alternative billing source or pay Us by cheque. We reserve the right to increase or decrease the fee for Membership effective upon renewal of your Membership. For your cancellation rights, please see Cancellation of Renewal Membership below.
Exclusive Member Offers
As a Member We will provide You with ongoing and additional benefits as part of your Annual Membership and We may on occasion introduce You to Exclusive Member Offers where there is a charge for participation. Exclusive Member Offers will vary in cost, but will not exceed £19.99 and will be introduced to You every 2 to 3 months, but will not exceed more than 3 offers per year. We will send You an introduction letter to any Exclusive Member Offer 21 days prior to any fee being taken in respect of these. Unless You notify Us that You do not want to receive this Offer a recurring transaction payment will be automatically taken from your original billing source and your Exclusive Member Offer will be dispatched to the address registered with Us. If You would prefer not to receive Exclusive Member Offers, please write to Us or call your Customer Support Team on 03448 808 900.
Disclaimer of Liability
You agree that We are not responsible or liable for any of the Benefits provided by participating providers and if You have any claims relating to any of these Benefits, You will only claim directly against the providers of the Benefit. Any such claim will be subject to and governed by the provider’s terms and conditions which You should read carefully. WE MAKE NO WARRANTIES EXPRESSED OR IMPLIED, INCLUDING THE WARRANTY OF SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO ANY OF THE MEMBERSHIP BENEFITS OR RELATED INFORMATION PROVIDED TO YOU. ROCKET UK LTD’S LIABILITY SHALL NOT EXCEED YOUR CURRENT MEMBERSHIP FEE AND UNDER NO CIRCUMSTANCES SHALL ROCKET UK LTD BE LIABLE TO YOU FOR INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES. These terms do not affect those of your statutory rights. We reserve the right to eliminate, add, change and substitute Benefits and participating providers without notice to You. We assume no responsibility for the payment of, or contribution to, any use or sales tax, which taxing authorities may impose and such taxes, to the extent, shall remain your sole responsibility or that of the provider of the Benefits, as the case may be.
This Agreement contains all of the Terms and Conditions of Membership, and representations, promises or agreements concerning the Membership not included in this Agreement shall not be effective or enforceable. If any of the terms of this Agreement shall become invalid or unenforceable, the remaining terms shall not be affected.
This Agreement shall be governed by and construed in accordance with English law, and both You and Us accept the exclusive jurisdiction of the English courts.
Use of Your Personal Information and Data Protection
In the interest of keeping You informed and up to date about our products and services, We may occasionally forward information to You regarding specific Rocket Marketing Group products and promotions that are related to your Membership. If You would prefer not to receive information of this kind, please write to Us or call your Membership Services Team on 03448 808 900. We will respond to your request within 21 days and confirm that your details have been updated.
Cancellation of Preview Membership
To cancel your preview Membership, please call the Customer Support Team on 03448 808 900 or write to Us at the address below. Your complete My Ideal Rewards Membership Pack should be returned to Customer Support and on request We will provide You with a pre-paid returns envelope to use for the return of your Membership Pack. Alternatively You can simply fill in the Cancellation Form located on the bottom of your Welcome Letter and return your Membership Pack within the 21 day Preview period. Please return the Pack in the condition in which it was supplied to You, You may however keep and use any Preview Gifts. If You have not requested a pre-paid returns envelope, please ask at the post office counter for the safest way to return your Pack in time (and a free proof of postage receipt is also recommended). Upon receipt of the returned Pack, We will cancel your Preview Membership and refund the Annual Membership fee if applicable. PLEASE NOTE that no refund will be given if your Membership has reached 31 days or if any of the Member Rewards have been used. These rights are in addition to your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Cancellation of Renewal Membership
If You wish to cancel before day 1 of your Renewal Membership please call the Customer Support Team on 03448 808 900. If You wish to cancel your Renewal Membership between day 1 and 21 of your renewal date please call the Customer Support Team on 03448 808 900. Your complete My Ideal Rewards Membership Pack should be returned to Membership Services and on request We will provide You with a pre-paid returns envelope to use for the return of your Renewal Membership Pack. Alternatively you can simply fill in the Cancellation Form on the back of your Renewal letter and return your Membership Pack within the 21 day preview period. Please return the Pack in the condition in which it was supplied to You, You may however keep and use any Preview Gifts. If You have not requested a pre-paid returns envelope, please ask at the post office counter for the safest way to return your Pack in time (and a free proof of postage receipt is also recommended). Upon receipt of the returned Pack, We will cancel your Renewal Membership and refund the Annual Membership fee if applicable. PLEASE NOTE that no refund will be given after the 21 day period has expired or if any of the Member Rewards have been used. These rights are in addition to your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Registered Proprietor Rocket UK Ltd. Registered address: Telecom House, 125-135 Preston Road, Brighton, East Sussex, BN1 6AF.
Registered in England No. 429 44 00. VAT No. 782 513 620.